Faq’s
General FAQs
SochMart is an e-commerce website that offers a wide range of products, including fashion, lifestyle, and electronics.
You can contact us through our website, phone, or email. Our customer service team is available to assist you 24/7.
Our business hours are Monday to Saturday, 10am to 11pm PST.
We strive to keep our inventory up to date, but sometimes products may be out of stock. If a product is out of stock, you will see a notification on the product page.
Yes, you can pre-order a product that is currently out of stock. We will notify you as soon as the product is available for shipping.
You can track your order by logging into your account and going to the “Order History” page.
You will receive an email notification when your order has shipped.
Please contact our customer service team as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate changes, but please note that we may not be able to make changes once an order has shipped.
Please contact our customer service team for instructions on how to return or exchange a gift.
We offer free shipping on orders above a certain amount. Please see our shipping policy for details.
No, only one promo code can be used per order.
Account and Login FAQs
To create an account, simply click on the “Register” button on our website and fill out the required information.
To reset your password, click on the “Forgot Password” link on our login page and follow the instructions.
Yes, you can change your email address or password by logging into your account and going to the “Account Settings” page.
Order and Payment FAQs
To place an order, simply browse our products, add them to your cart, and follow the checkout process.
We accept various payment methods, including credit/debit cards, online banking, Easypaisa Jazzcash And cash on delivery.
Yes, our website uses SSL encryption to ensure that your personal and payment information is secure.
Shipping and Delivery FAQs
We offer free shipping on orders above PKR 4,999. For orders below PKR 4999, a shipping fee of PKR 180will be charged.
Delivery times vary depending on the destination. For major cities, delivery takes 2-3 working days, while for other areas, it takes 4-5 working days.
Yes, you can track your order by logging into your account and going to the “Order History” page.
Returns and Refunds FAQs
Yes, you can return or exchange a product within 7 days of delivery. Please see our return and exchange policy for details.
To initiate a return or exchange, please contact our customer service team through our website, phone, or email.
We offer a full refund or exchange for products that are defective, damaged, or not as described. Please see our refund policy for details.
Other FAQs
Yes, we offer various discounts and promotions from time to time. Please follow us on social media or sign up for our newsletter to stay updated.
Yes, you can cancel your order within 12 hours of placement. Please contact our customer service team to initiate the cancellation process.
No, we are an online-only store. However, we offer cash on delivery and free shipping on orders above PKR 4,999 to make shopping convenient for you.
